Refund policy

Your right to cancel

If you are a consumer in the UK, you have the right to cancel your order within 14 days without giving any reason. The cancellation period ends 14 days after the day on which you, or a carrier you have named, receive the goods. Where your order is delivered in more than one shipment, the period ends 14 days after the day you receive the last item.

To cancel, tell us clearly before the period ends — email hello@seelct.com with your order number. You may use the model cancellation form but you do not have to.

When the right to cancel is lost

Every vial we send is supplied sealed. Because our products are fragrance applied directly to skin, a vial that has been unsealed cannot be resold or reused for health protection and hygiene reasons.

If you break the seal on a vial, the right to cancel that vial is lost. Vials returned with the seal intact are refunded in full.

This does not affect any other item in your order. If you order six samples and open one, you may still cancel the other five.

Returning goods

If you cancel, send the goods back to us within 14 days of telling us. You bear the direct cost of returning them. We recommend a tracked service, as we cannot refund goods we do not receive.

We may reduce your refund to reflect any loss in value caused by handling beyond what is necessary to establish the nature and characteristics of the goods.

Refunds

We refund within 14 days of receiving the goods back, or of you providing evidence that you have sent them, whichever is earlier. We refund to the original payment method. We do not charge a fee for issuing a refund.

We refund the standard delivery charge you paid. If you chose a faster or more expensive delivery service, we refund only up to the cost of our standard delivery option.

Faulty, damaged or incorrect items

Your legal rights under the Consumer Rights Act 2015 are unaffected by anything in this policy. Goods must be as described, fit for purpose and of satisfactory quality.

If an item arrives damaged, leaking, incorrect or not as described, email hello@seelct.com within a reasonable time with your order number and a photograph. We will replace it or refund it in full, including delivery, and we will pay the return postage. You do not need to keep the seal intact to claim for a faulty item.

Allergies and sensitivities

Fragrance can cause a reaction in some people. If you have a known sensitivity, contact us before ordering and we will tell you what we can about the product. Please patch test on a small area of skin before full use.